For the first 15 years of business Derek worked tirelessly to grow his client based business. Today we have 6 highly experienced engineers, 2 apprentices and a number trusted partners who support us in delivering high quality customer services. All of the team, whether directly employed or not, operate to our business values which has been key to our success. Without this common understanding and work ethic we could not guarantee a consistent customer experience.
Treating our customers with due care and respect has always been a key factor. We have never directly advertised as our existing customers are our best advert, always willing to recommend us. We pride ourselves with the standards that we have established, not settling for anything less than perfect, and never questioning going the extra mile. I believe that our dedication and passion for the profession, along with an engaged training programme, delivering excellence in all that we do at affordable prices differentiates us.
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We have an open and honest approach to customer communications, demystifying complex issues into customer’s language so they are able to appreciate what is required, regularly checking their understanding to avoid surprises. Customers value our professionalism and tidy manner in which we conduct our business, even down to the little things like carrying hoovers in our vans to clean up after we have finished, it’s the small touches like this that our customers really appreciate.
We do not charge a call out fee and our business model is to offer free estimates. Our pricing policy is transparent, itemising all materials, allowing customers to clearly see everything and provides them with the comfort that we are providing the best possible pricing. Business efficiency measures have ensured we are price competitive and on occasions our reputation for delivering to exacting standards of quality and our customer manner has ensured we have secured the business. We also have a policy of passing on savings to the customer that we have secured throughout the job whether that is on materials or time, further enhancing our reputation as quality, skilled and trustworthy tradesmen.